Refund Policy

 

OVERVIEW

Defective or Damaged Products

While opening your package for the first time, record the opening to claim on damaged pieces. To exchange a damaged order, video of opening package is needed. Postage cost for exchange is to be covered by the customer.

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

 

Returns

We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our priority, but this policy is in place.

 

Lost or Stolen Packages

elementsbysiha.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Website will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.